FAQ

Frequently Asked Questions

What is the return policy?

Our return policy is as follows:

  • You can return your Kalmoa within 30 days of delivery
  • Items must be returned within 30 days of delivery
  • Products must be in original condition with packaging
  • Return authorization must be obtained before returning items, send a return request to support@kalmoa.com
  • Refunds will be processed to the original payment method
  • Shipping costs are non-refundable unless the item is defective

Which countries do you ship to?

We currently can only ship to the EU and UK.

Those countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Is your country not on the list? Please contact support so we can see if we can prioritize connecting your country.

What are the shipping costs?

The costs are different per country and can be found on the shipping costs page.

How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or log in to complete your purchase.

What payment methods do you accept?

We accept all major credit cards and secure payment methods. All transactions are processed securely through our payment gateway.

How quickly will my order be delivered?

Orders are usually processed within a few business days.

The exact delivery time depends on your location and the shipping method you choose and will be provided upon check-out or confirmation e-mail.

If you have any questions about your order please contact us via kalmoa.com/support.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can also check your order status in your account dashboard.

Is there a warranty?

Yes. Kalmoa is covered by a 1 year warranty against manufacturing defects.

The exact warranty period is dependent on your country of residence and stated on the product page and in the documentation provided in the terms and condition page.

If you have any technical questions or issues please contact us via kalmoa.com/support.

Support

Need help with your product or order? Ask our support tool "Beacon" in the bottom right corner or visit kalmoa.com/support.